Customer Charter

Wonderful Homes abide by the requirements of the Consumer Code for Home Builders and are committed to providing home buyers with the highest standards of customer service. When you buy a new home from us you will benefit from our no quibble after sales warranty service and a 10 year Structural Warranty and resolution service.

This customer charter sets out our commitments to delivering excellent customer service to you and ensuring your satisfaction during and after purchasing your new home. See our Customer Charter page for full details.


As a Wonderful Homes New Home Buyer you will have the benefit of an insurance backed 10 year Structural Warranty and Resolution Service. Wonderful Homes will also provide you with a 1 year warranty from the date of legal completion which covers defects caused by faulty workmanship or materials.

See our Warranty page for full details.

After-sales Service

Wonderful Homes is committed to building quality homes and giving our customers an unrivalled personal service. Central to this is recognising that from time to time after-sale problems may occur and that our approach will always be to deal with any issues quickly, putting right any defects as quickly as we can with as little disruption as possible. We provide all of our new home buyers with a comprehensive Home Information Manual which contains all the information you need about your new home including after-sales and emergency contact information.

See our After-sales Service page for more information including instructions for reporting a problem and details of our complaints procedure.


A family enjoying their new home Office at a show home