Privacy Policy

Key Points:

  • The information you provide will be treated as strictly confidential.
  • We will not sell or otherwise pass on your details to any other party for marketing purposes without your prior permission.

Data Protection Act 1998:

The Data Protection Act (DPA) exists to legislate the ethical use of ‘personal’ data and to give rights to individuals in respect of personal data held about them by others.

Wonderful Homes Limited is registered under the Data Protection Act 1998 as a Data Controller with the Information Commissioner’s Office, Registration Number: ZA295018.

For more information about the DPA visit https://ico.org.uk/

The following statement explains our policy regarding the personal information we collect about you.

1. Introduction
2. Use and storage of your personal information
3. Access to your personal information
4. Users 16 and under
5. Visitor Information

1. Introduction
This policy covers Wonderful Homes Limited’s use of personal information that Wonderful Homes Limited collects when you use WonderfulHomes.co.uk

From time to time, you will be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website.

By entering your details in the fields requested, you enable Wonderful Homes Limited and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Wonderful Homes Limited will act in accordance with current legislation and aim to meet current Internet best practice.

2. Use and storage of your personal information
When you supply any personal information to WonderfulHomes.co.uk we have legal obligations towards you in the way we use those data. We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular webpages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else.

We will hold your personal information on our systems for as long as we need it to provide the service you have requested, and remove it in the event that the purpose has been met, or, in the case of WonderfulHomes.co.uk membership you no longer wish to continue your registration as a WonderfulHomes.co.uk member. For safety reasons, however, Wonderful Homes Limited may store messaging transcript data (including message content, member names, times and dates) arising from the use of WonderfulHomes.co.uk services for a period of six months. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

The information you supply may be used to allow Wonderful Homes Limited to contact you for “service administration purposes”, this means that Wonderful Homes Limited may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services on WonderfulHomes.co.uk unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.

In general, any information you provide to Wonderful Homes Limited will only be used within Wonderful Homes Limited and by its agents and service providers. However, your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to WonderfulHomes.co.uk or otherwise engage in any disruptive behaviour on WonderfulHomes.co.uk, Wonderful Homes Limited can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behaviour.

3. Access to your personal information
You have the right to request a copy of the personal information Wonderful Homes Limited holds about you and to have any inaccuracies corrected. (We charge £10 for information requests.) Please address requests to the Data Protection Officer, Wonderful Homes Limited, Colman House, Station Road, Knowle, Solihull, B93 0HL or email: dpa@wonderfulhomes.co.uk.

4. Users 16 and under
If you are aged 16 or under, please get your parent/guardian’s permission before you provide personal information to Wonderful Homes Limited’s website. Users without this consent are not allowed to provide us with personal information.

5. Visitor Information
During the course of any visit to WonderfulHomes.co.uk, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies enable website publishers to do useful things like find out whether the computer (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Information supplied by cookies can help us to provide you with a better online user experience and assist us to analyse the profile of our visitors. We do this by gathering non-personal information regarding the visitors to our website by using cookies, log file data and code which is embedded on our website. Wonderful Homes Limited uses this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

We use third-party advertising companies to serve ads when you visit our website. These companies may use information contained in cookies (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

If you would like more information about cookies and would like to know your options in relation to not having the information they record used please read our cookies policy